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Privacy Policy


Privacy Policy

Effective date: October 02, 2019

Living Well Pilates Ltd./Bien Vivre Pilates Ltee. ("us", "we", or "our") operates the http:\\ website and the Living Well Pilates mobile application (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.



Service means the http:\\ website and the Living Well Pilates mobile application operated by Living Well Pilates Ltd./Bien Vivre Pilates Ltee.

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).


Cookies are small files stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Living Well Pilates Ltd./Bien Vivre Pilates Ltee. uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Living Well Pilates Ltd./Bien Vivre Pilates Ltee. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Living Well Pilates Ltd./Bien Vivre Pilates Ltee. may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

Living Well Pilates Ltd./Bien Vivre Pilates Ltee. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Living Well Pilates Ltd./Bien Vivre Pilates Ltee. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Living Well Pilates Ltd./Bien Vivre Pilates Ltee. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

Living Well Pilates Ltd./Bien Vivre Pilates Ltee. may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Living Well Pilates Ltd./Bien Vivre Pilates Ltee.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Living Well Pilates Ltd./Bien Vivre Pilates Ltee. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where Living Well Pilates Ltd./Bien Vivre Pilates Ltee. relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:

Behavioral Remarketing

Living Well Pilates Ltd./Bien Vivre Pilates Ltee. uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page:

Google also recommends installing the Google Analytics Opt-out Browser Add-on - - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:


Twitter remarketing service is provided by Twitter Inc.

You can opt-out from Twitter's interest-based ads by following their instructions:

You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page:


Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page:

To opt-out from Facebook's interest-based ads, follow these instructions from Facebook:

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy:


We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:


Their Privacy Policy can be viewed at

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Some of our clients are asking us to invoice them for their Pilates Classes as "Back Rehab". This is because their Health Plans will cover all or most of the cost. The term "Back Rehab" of course is a perfect description of a great Pilates workout. We are a nation of sitters and our backs are all in need of continual strengthening.

Depending on the insurance carrier that you have, or your Company Wellness plan, you may find that they do cover various types of gym membership as a reimbursable service.

As you are aware, Living Well Pilates has no "Gym Membership Fees." You pay only for the classes you take. But we can invoice you for your Pilates classes with the wording, "gym membership" if that is what your insurance carrier or employer covers. Talk to us about your individual needs.

Another thing to consider, some insurance carriers may consider gym membership an alternative medical service or a preventative service. Check with your carrier or company plan for details. There may be a stipulation to the amount of times that you can go to the gym in a six month period or to how much your gym can cost or there may be just a reimbursable program.

You may be able to get a prescription for the gym membership. For instance, if your doctor recommends that you do a certain workout regime to help your condition, and this becomes a part of your medical care, then there is a better chance it will be covered by insurers. Additionally, if you find that you need physical therapy, then a gym membership could factor into the overall treatment plan.

We can send you a re-cap of your 2012 Pilates fees in one invoice under the name "gym fees" or "back rehab". Just let us know.

Privates are 55 Minute Workouts


Privates are 55 minute workout sessions:


Take Home Custom Design Programme: Six Week Practice Timeframe

Do you have a homework programme that is specifically suited to your current needs? Do you have one that you can work on in your home studio to reach your personal goals? Whether you are just thinking of beginning home exercising, or need to build on an existing practice, Living Well Pilates guarantees a custom detailed workout, which is SMART (Specific, Measurable, Achievable, Realistic and Time Bound.) Start TODAY!

Your Current Needs: Know and Work Them

Are you tired of working in a group where everyone does everything the same as if everyone is an identical clone? Maybe you know your needs and realize they are not being met, or maybe you realize that you are not getting the results you want; however, you don’t know why? The Living Well Pilates private is the setting to discover your specific needs and know how to meet them Specifically, Measurably, Achievably, Realistically and Timely. Start SMART TODAY to meet your current needs at Living Well Pilates.

Complex Contrology Challenge Decoded (Simplified)

All Pilates Contrology exercises are complex. The Contrology programme works as a whole from start to finish—100’s to Push Ups. Challenging as all the exercises are, deconstructing themallows understanding and mindfulness to progress the work safely and efficiently, while achieving the desired results sooner. Decoding Contrology exercises into their simple, foundational movements, and sequencing them back into their fullness builds the mindfulness and understanding necessary to garner the benefits from their challenge and complexity.

Find the Foundations in Your Body

As you move with more precision in “simple” fundamental movements with your body, it is as if you are fine tuning your skill of movement as a musician would in practicing their scales.


Great Looking Summer Arms!


By Bernie & Mary German

Thanks to rushed diets and fast food, combined with not having or making enough time to work out, your arms may feel a little more wiggly and baggy than they should! Well, summer's almost here, and we better make time!

When you want your shoulders, biceps, and triceps in full show-off mode, remember this: These small muscles respond quickly to strength training. Traditionally the thought has been that you can have gorgeous toned arms no matter what your fitness level. So do we run out and buy upper-body and upper arm workout tapes? No need if you are doing your Pilates regularly.

Research is showing more and more a definite connection between overall conditioning, especially core-condition and upper body and arm strength. One study had 50 middle-aged men and women do an hour of traditional Pilates moves twice a week for 12 weeks. Then they did push-ups to measure strength. They began the study doing 24 push-ups on their knees and ended up being able to do 35. (The control group began with 20.5 and ended with 21.) The arm strength was increased because the core strength was increased. If you can stabilize your core during push-ups you will be able to do more of them. A stronger core allows more of your arm muscles to do the work.

This means that a defined core should be paired with great looking arms. So along with your weights and dumbbells, get to your mat and a reformer classes and get sexy arms (along with a gorgeous, flat tummy) with your traditional Pilates workouts.

For more advanced shaping, toning and strengthening, talk to your Pilates instructor about more upper body work for great looking Summer Arms!

Breathing to Prepare for the Mindful Precise Exercises of Pilates


Five-count breaths, laying supine (on back) with knees bent and feet flat, in neutral spine. Preparing for flexion and extension of the low back (Tuck and un-tuck of the pelvis). Releases psoas, lengthens and strengthens spine and core, and prepares the body for larger exercises. Breathing changes as needed for the individual exercises as program continues.

Pain Free Joints with Pilates


Feeling stiff happens to bodies of all ages. Watch as an infant, or a cat, awakens from a nap. The natural response is to realign their body. They stretch as muscles move their bones and readjust soft connective tissue back to balance.

One of our Pilates clients, in her mid sixties, comments on how many people she knows who "are so stiff." She sees they have difficulty bending, reaching, standing, or walking. The same is true for all ages, including young teens.

People who look stiff in their movement may actually be feeling tension, inflexibility, tightness, strain or even pain. The antidote commonly recommended is stretching. Stretching does lengthen muscles, releases soft connective tissue, and increases range of motion. However common stretching is not what the body always needs, especially if the strain in the body is advancing to presentation of pain symptoms. It can actually increase the feeling of stiffness by creating more instability.

These more advanced feelings of dis-ease in the body are common for today's society because of underuse, overuse and just plain abuse. Long hours in a flexed seated position, limited daily physical movement, and then going all out as a "weekend warrior" puts burdensome demands on the myofascial system. This creates neurological irritations, fascial adhesions, and muscle fibrosis leading to joint dysfunction. Then the body enters the realm of hip pain, knee disorders, ankle weakness, rotator cuff dysfunction, spinal degenerative disc disease (DDD), stenosis, osteoarthritis (OA),etc. These are joint issues.

Where two bones come together in the body is a joint. Movement happens at these joints. There are more than 206 joints in the adult body. Muscles move the bones and with this intent through exercise a desired result of balance is achieved. Looking at the bones as part of the soft connective tissues system allows work on a deeper level to create profound lasting changes in bodies.

A Pilates student usually has had or is dealing with a chronic issue or strain/stress pain patterns in their body. They may have been in a vehicle accident or had a sports injury. This experience has given them the opportunity to be mindful in their exercise. Once mindful exercise becomes the foundation they bring their bodies into more dynamic and power uses.

The precision of body movement in your exercise program is executed with concentration during the movement. This fine tuning of your exercise gives you your desired result. In Pilates, you move the bones. Moving the bones, you are affecting the soft connection tissue attached to the skeleton. The muscles, fascia and ligamentous tissues are brought into a resting balance and the skeleton assists with posture.

Joseph Pilates commented, "We retire too early and we die too young, our prime of life should be in the 70's and old age should not come until we are almost 100." In order for this to happen we need to take care of our joints, and Pilates is the exercise routine that accomplishes this.

Our mid sixties Pilates client remains limber, and continues to increase her fitness level through lessons with Reformer, Cadillac, Chair and mat exercises for the full Pilates repertoire. She finds working with the understanding of joint releases beneficial specifically for her neck, ribcage, lower back and ankles.

Living Well Pilates always welcomes questions regarding Pilates and offers free first time assessments. Simple contact us by phone, e-mail, or website form to set up your time for a session. For more information on body movement exercises, including videos, visit or our Facebook Page.

Mary German, Living Well Pilates, Ltd., 2251 Westoak Trails Blvd., Suite 4, Oakville, ON L6M 3P7 Physiologist, CSEP, PMA, PMI, CAN-FIT Pro, Body Harmonics Pilates, Toronto.  This e-mail address is being protected from spambots. You need JavaScript enabled to view it (905) 847-0707 Pilates for All Bodies.


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